OCMONO Avenues Pvt Ltd (“OCMONO”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information that we collect and process.

This Privacy Policy explains how we collect, use, store, share and protect information when you:

• Visit or interact with the OCMONO website.
• Submit an enquiry, contact form or service request.
• Communicate with us through email, telephone, WhatsApp or social media.
• Use a website, application, software platform or communication service developed or managed by OCMONO.
• Interact with a WhatsApp Business account connected to OCMONO’s systems or integrations.
• Connect a WhatsApp Business Account through Meta Business Manager, WhatsApp Manager, Embedded Signup, Cloud API or related Meta services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. About OCMONO

OCMONO Avenues Pvt Ltd is a digital agency providing services related to design, technology, website and application development, e-commerce, branding, SEO, digital marketing and business communication solutions.

Our contact details are:

OCMONO Avenues Pvt Ltd
Shop No. 36, R4/A, Vaishnavi Society,
Nesco Colony, W. E. Highway,
Goregaon East, Mumbai – 400063,
Maharashtra, India.

Email: contact@ocmono.com
Phone: +91 8850 533614

2. Scope of This Policy

This Privacy Policy applies to information processed directly by OCMONO through our website, services, applications, integrations and communication channels.

In some cases, OCMONO provides technology or communication services to client businesses. When we process information on behalf of a client, the client may determine why and how the information is used. In such situations, OCMONO acts as a technology service provider or data processor, while the relevant client business remains responsible for its customer relationships, permissions, notices and lawful use of personal data.

Customers should also review the privacy policy of the business with which they are communicating.

3. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

3.1 Contact and Identification Information

This may include:

• Name.
• Mobile number.
• WhatsApp number.
• Email address.
• Company or organisation name.
• Designation.
• City, state or country.
• Business address.
• Information submitted through enquiry or registration forms.

3.2 Business and Service Information

When you enquire about or purchase our services, we may collect:

• Service requirements.
• Project information.
• Website or application details.
• Marketing requirements.
• Business industry and target audience.
• Communication preferences.
• Quotations, agreements, invoices and payment-related records.
• Customer support and service history.

We do not intentionally collect complete payment-card information through WhatsApp messages.

3.3 WhatsApp Business Integration Information

When a business connects its WhatsApp Business Account with an OCMONO website, application, CRM, campaign manager or communication platform, we may process:

• WhatsApp Business Account ID.
• Business portfolio or Business Manager information.
• WhatsApp Business phone number.
• Phone Number ID.
• Business display name and profile information.
• Message template names, categories, status and content.
• WhatsApp account configuration and integration status.
• Authentication tokens, permissions or credentials required to maintain the integration.
• Webhook events and delivery notifications.
• Message IDs and conversation references.
• Message delivery, read, failed and response status.
• Customer phone numbers.
• Customer profile names made available through WhatsApp.
• Incoming and outgoing message content.
• Images, documents, audio, video or other files exchanged through the service.
• Opt-in, opt-out and consent records.
• Campaign, support and communication history.

We process this information only to provide, operate, maintain, secure and improve the requested WhatsApp communication services.

3.4 Website and Technical Information

When you visit our website or use our applications, we may automatically collect:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages viewed.
• Date and time of access.
• Referring website.
• Approximate location derived from IP address.
• Cookie identifiers.
• Application logs.
• Error reports and security logs.
• Usage and performance information.

3.5 Information Received from Third Parties

We may receive information from:

• Meta Platforms and WhatsApp.
• Google and other advertising or analytics platforms.
• Hosting and cloud-service providers.
• Payment-service providers.
• Social-media platforms.
• Business clients using OCMONO’s software or services.
• Lead-generation forms and advertising campaigns.
• Technology partners and authorised service providers.

Information received from third parties is processed in accordance with this Privacy Policy and the permissions provided through the relevant platform.

4. How We Use Information

We may use personal and business information to:

• Respond to enquiries and provide requested services.
• Prepare proposals, quotations and agreements.
• Develop and manage websites, applications and software.
• Provide digital marketing, advertising, SEO and communication services.
• Configure and maintain WhatsApp Business Platform integrations.
• Send customer-support, service, authentication, utility or marketing messages where permitted.
• Process incoming WhatsApp messages and customer responses.
• Manage leads, campaigns, conversations and customer records.
• Deliver notifications, appointment reminders, service updates or transaction-related messages.
• Maintain message templates and communication workflows.
• Track message delivery and engagement.
• Provide customer service and technical support.
• Detect fraud, misuse, spam, security incidents or unauthorised access.
• Diagnose technical errors and improve system performance.
• Maintain business, accounting and compliance records.
• Enforce our agreements and protect our legal rights.
• Comply with applicable laws, regulatory requirements and platform policies.

We do not sell or rent personal information to third parties.

5. WhatsApp Messaging, Consent and Opt-In

OCMONO and businesses using our integrations should only send WhatsApp messages to individuals who:

• Have provided their mobile or WhatsApp number.
• Have requested information or initiated communication.
• Have an existing service or business relationship where communication is permitted.
• Have provided valid consent to receive the applicable category of messages.

Consent may be collected through a website form, application form, advertisement, QR code, written form, customer registration, WhatsApp conversation or another lawful method.

Where required, consent records may include the phone number, date, time, source and type of communication selected by the user.

Receiving one type of communication does not automatically mean that a user has agreed to receive every type of marketing communication.

6. Marketing Communications and Opt-Out

Where users have provided permission, OCMONO or its client businesses may send relevant information, promotional messages, offers, reminders, product updates or service announcements through WhatsApp, email, SMS or telephone.

Users may stop marketing communications at any time by:

• Replying STOP, UNSUBSCRIBE or a similar opt-out instruction.
• Asking the business representative to stop sending messages.
• Blocking the WhatsApp Business account.
• Emailing contact@ocmono.com.
• Using an unsubscribe option made available in the message or application.

After receiving an opt-out request, we will take reasonable steps to stop the applicable promotional communication. We may still send essential service, security, legal or transaction-related messages when permitted by law.

7. WhatsApp and Meta Platforms

OCMONO may use the WhatsApp Business Platform, WhatsApp Cloud API, Meta Business Manager, WhatsApp Manager and other services provided by Meta Platforms.

When these services are used, certain information may be transmitted to, processed by or stored through Meta’s systems. Meta’s processing of information is governed by its own terms, policies and privacy practices.

OCMONO does not control how Meta independently processes information through WhatsApp, Facebook or other Meta products.

Businesses connecting their WhatsApp Business Account through OCMONO are responsible for:

• Maintaining accurate business information.
• Obtaining appropriate customer consent.
• Using approved message templates where required.
• Sending messages only for lawful and permitted purposes.
• Respecting opt-out and blocking requests.
• Complying with WhatsApp Business Messaging Policies.
• Avoiding spam, deception, prohibited content and unauthorised messaging.
• Complying with applicable privacy, advertising, healthcare and consumer-protection laws.

8. Sensitive and Health-Related Information

Users should avoid sending highly sensitive information through WhatsApp unless it is necessary, lawful and requested through an authorised process.

Sensitive information may include:

• Complete payment-card numbers.
• Banking passwords or PINs.
• Government identification numbers.
• Account passwords.
• Confidential medical reports.
• Highly sensitive health information.
• Biometric information.
• Other confidential identifiers.

Where OCMONO provides technology services to clinics, doctors or healthcare organisations, the healthcare provider remains responsible for obtaining appropriate patient consent and ensuring that medical or health-related communications comply with applicable laws.

WhatsApp should not be used for medical emergencies. Users experiencing an emergency should contact the appropriate emergency service or healthcare provider directly.

9. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process information based on:

• Your consent.
• The performance of a contract or requested service.
• Steps taken before entering into a contract.
• Compliance with legal obligations.
• Legitimate business interests, such as providing support, maintaining security and improving services.
• Establishment, exercise or defence of legal claims.
• Other lawful grounds permitted under applicable data-protection laws.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect processing completed before the consent was withdrawn.

10. How We Share Information

We may share limited information with:

• Meta Platforms and WhatsApp for providing WhatsApp Business services.
• Hosting, server and cloud-infrastructure providers.
• Website, software and application-development providers.
• Customer relationship management and communication-platform providers.
• Email, SMS and notification-service providers.
• Analytics, advertising and campaign-management platforms.
• Payment processors and accounting-service providers.
• Professional advisers, including accountants, auditors and legal advisers.
• Government, regulatory or law-enforcement authorities where legally required.
• A successor entity in connection with a merger, acquisition, restructuring or transfer of business assets.

Service providers are authorised to process information only for the services they provide to us and are expected to apply appropriate confidentiality and security measures.

We may share aggregated or anonymised information that does not reasonably identify an individual.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services.
• Maintain an active customer or business relationship.
• Operate the relevant WhatsApp integration.
• Maintain consent and opt-out records.
• Resolve complaints or technical issues.
• Meet accounting, contractual and legal requirements.
• Prevent fraud, abuse or security incidents.
• Establish, exercise or defend legal claims.

Message data and integration logs may be retained according to the settings of the relevant application, client agreement, service requirements and applicable law.

When information is no longer required, we may securely delete, anonymise or restrict access to it.

Backup copies may remain for a limited period until they are automatically overwritten or securely deleted.

12. Data Security

We use reasonable administrative, technical and organisational measures intended to protect information against:

• Unauthorised access.
• Accidental loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.
• Account compromise.

These measures may include access controls, password protection, encryption where appropriate, secure hosting, logging, monitoring, backups and limited employee access.

However, no website, internet transmission, messaging service or electronic storage system can be guaranteed to be completely secure. Users should avoid sharing unnecessary confidential information and should protect their own devices and accounts.

13. International Data Processing

Some technology, hosting, cloud, analytics or communication providers may process information outside India.

Where information is processed internationally, we take reasonable steps to use service providers and safeguards appropriate to the nature of the information and applicable legal requirements.

By using WhatsApp, Meta services or other international technology platforms, information may also be processed in locations determined by those providers and their own privacy policies.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask whether we process your personal information.
• Request access to information held about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent.
• Object to or restrict certain processing.
• Request deletion of information.
• Opt out of marketing communications.
• Request information about parties with whom data has been shared.
• Raise a complaint regarding the handling of your information.
• Nominate another person to exercise applicable rights where permitted by law.

We may need to verify your identity before completing a privacy request.

Certain requests may be limited where information must be retained for legal, contractual, fraud-prevention, security or legitimate business reasons.

15. Data Deletion Requests

Individuals may request deletion of personal information collected through the OCMONO website, applications or WhatsApp integrations.

To submit a request, email:

contact@ocmono.com

Use the subject line:

Personal Data Deletion Request

Please provide:

• Your full name.
• Your email address.
• Your WhatsApp or mobile number.
• The business or application through which you interacted with us.
• A description of the information you want deleted.
• Any information reasonably required to verify your identity and locate the relevant records.

After receiving and verifying the request, we will take reasonable steps to delete or anonymise eligible information within the period required by applicable law.

Some information may be retained where necessary for:

• Legal or regulatory compliance.
• Accounting and tax records.
• Fraud prevention.
• Security investigations.
• Enforcement of agreements.
• Establishment or defence of legal claims.
• Maintaining opt-out records to prevent future unwanted communication.

Where OCMONO processes information solely on behalf of a client business, we may forward the deletion request to that business or ask the user to contact the business directly.

Deleting information from OCMONO’s systems may not automatically delete information independently retained by Meta, WhatsApp or another third-party platform. Users may need to submit a separate request through the relevant provider.

16. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Remember preferences.
• Maintain website functionality.
• Understand website traffic.
• Measure advertising performance.
• Detect security issues.
• Improve user experience.

Users may control cookies through their browser settings. Disabling certain cookies may affect website functionality.

Third-party analytics or advertising providers may process information according to their own privacy policies.

17. Third-Party Websites and Services

Our website and communications may contain links to third-party websites, social networks, applications or services.

OCMONO is not responsible for the privacy practices, content or security of third-party services. Users should review the privacy policy of each third-party service before providing personal information.

18. Children’s Privacy

Our website and business services are not intentionally directed to children under 18 years of age.

We do not knowingly collect personal information from children without appropriate consent from a parent, guardian or authorised organisation where required by law.

If you believe that a child has provided personal information without appropriate authorisation, please contact us so that we can review and take appropriate action.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our services.
• New website or application features.
• Changes to WhatsApp or Meta integrations.
• Legal or regulatory developments.
• Security or operational changes.

The updated policy will be published on our website with a revised “Last Updated” date.

We encourage users to review this page periodically.

20. Contact and Grievance Requests

For privacy questions, complaints, withdrawal of consent or data-deletion requests, contact:

Privacy and Grievance Contact
OCMONO Avenues Pvt Ltd

Shop No. 36, R4/A, Vaishnavi Society,
Nesco Colony, W. E. Highway,
Goregaon East, Mumbai – 400063,
Maharashtra, India.

Email: contact@ocmono.com
Phone: +91 8850 533614

We will review privacy-related requests and respond within a reasonable period in accordance with applicable law.